Technical Support Engineer (TSE)

Your place of work: Broomfield, USA

What you do

• Provide technical assistance over the telephone to Pilatus Service Centers and/or customers
• Advise and support customer or other personnel in aircraft technical needs
• Record customer technical issues and maintain accurate support database
• Review all publications (AMM, IPC, POH, SB) for technical accuracy
• Maintain all proper documents to allow travel outside the U.S.
• Participate in AOG seven days a week, 365 days a year on call rotation
• Submit publication corrections and additions to Pilatus for review and implementation
• Identify product improvement opportunities and communicate them appropriately
• Assist various Pilbal departments as requested and/or required by company procedures
• Assist with Maintenance Training class instruction
• Provide technical expertise for warranty and CrystalCare claims processing
• Participates in trade shows and demo tours

What you bring

• FAA airframe and powerplant rating required; FAA inspection authorization preferred
• Minimum 5 years aircraft maintenance experience
• Minimum 5 years turbine engine maintenance experience; P&WC PT6 series or Williams FJ44 preferred
• In-depth knowledge of aircraft maintenance and assembly
• Solid Electrical/Avionics background
• Excellent customer service and interpersonal skills
• Effective verbal, written, and phone communication skills
• Bilingual Spanish/English speaking and writing preferred
• Positive team participation skills
• Must be highly motivated; capable of handling multiple, simultaneous projects and tasks
• Excellent computer skills including Microsoft Office
• Ability to travel on short notice
• Full COVID-19 vaccination required for business-related travel and in-person learning at offsite facilities