Technical Support Engineer (TSE)

Pilatus is hiring a Technical Support Engineer (TSE) to join our team in Broomfield, Colorado. In this role, you will be responsible for providing technical support in all aspects relating to the PC-12 and PC-24 aircraft and their systems, identifying and resolving technical issues, and providing 24-hour technical support on a rotational basis. This position requires a high degree of specialized expertise and critical thinking. Take your career to the next level with Pilatus Business Aircraft!

KUNDENDIENST / VERKAUF & MARKETING

Your place of work: Broomfield, USA

What you do

  • Provide technical assistance over the telephone to Pilatus Service Centers and/or customers
  • Advise and support customer or other personnel in aircraft technical needs
  • Record customer technical issues and maintain accurate support database
  • Review all publications (AMM, IPC, POH, SB) for technical accuracy
  • Maintain all proper documents to allow travel outside the U.S.
  • Participate in AOG seven days a week, 365 days a year on call rotation
  • Submit publication corrections and additions to Pilatus for review and implementation
  • Identify product improvement opportunities and communicate them appropriately
  • Assist various Pilbal departments as requested and/or required by company procedures
  • Assist with Maintenance Training class instruction
  • Provide technical expertise for warranty and CrystalCare claims processing
  • Participates in trade shows and demo tours

What you bring

  • FAA airframe and powerplant rating required; FAA inspection authorization preferred
  • Minimum 5 years aircraft maintenance experience
  • Minimum 5 years turbine engine maintenance experience; P&WC PT6 series or Williams FJ44 preferred
  • In-depth knowledge of aircraft maintenance and assembly
  • Solid Electrical/Avionics background
  • Excellent customer service and interpersonal skills
  • Effective verbal, written, and phone communication skills
  • Bilingual Spanish/English speaking and writing preferred
  • Positive team participation skills
  • Must be highly motivated; capable of handling multiple, simultaneous projects and tasks
  • Excellent computer skills including Microsoft Office
  • Ability to travel on short notice
  • Full COVID-19 vaccination required for business-related travel and in-person learning at offsite facilities

Fly with us

We look forward to your online application

Your contact

Amber Langhart

Phone: +1 303 410 2750

Apply online