Parts Sales and Services Administrator

Pilatus is hiring a Parts Sales and Services Administrator to join our completions center in Broomfield, CO. You will be responsible for receiving and processing incoming orders from Pilatus Service Centers and direct customers to meet their parts requirements. You will also be responsible for making sure required parts are supplied in a timely and efficient manner in order to maintain a strong working relationship with our customers. The ability to provide technical information and answer complex questions in response to inquiries on our market-leading PC-12 NGX and PC-24 aircraft is key to the success of this position. As a Pilatus Parts Sales and Services Administrator, you will be an integral part of the team that helps bring our customers' dreams to life. Take your career to the next level with Pilatus Business Aircraft!


Your place of work: Broomfield, USA

What you do

  • Create and/or process Sales Orders for customers
  • Create and/or process Invoices for customers
  • Coordinate efforts to meet AOG and Expedite needs until the part is delivered to the end customer
  • Act as a liaison between customer and Pilatus for all parts inquiries
  • Monitor and process customer open orders
  • Process the Return Material Authorization (RMA) requests
  • Process customer direct shipments from Pilatus Aircraft Ltd or vendor
  • Provide price quotes and process price/availability requests from customers
  • Research parts using the IPD, AMM, CMM, or other resources
  • Ensure compliance with Pilatus Service Center Policies and Procedures
  • Ensure adherence to Pilatus internal Procedures
  • Maintain the highest levels of customer satisfaction
  • Participate in 24/7/365 AOG on-call rotation
  • Alert Accounting of any company that is not current with their account
  • Perform other related duties as assigned by management

What you bring

  • Associate or bachelor's degree or equivalent combination of education and experience in the aviation field
  • 2+ years of technical experience related to aviation parts
  • Pilatus PC-12 and PC-24 knowledge preferred
  • Advanced computer skills including MS Windows and MS Office Professional
  • Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
  • Effective verbal, written, and interpersonal communication skills and excellent customer service skills
  • Must be able to prioritize the workload and produce high quality, detailed work on a consistent basis
  • Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

Fly with us

We look forward to your online application

Your contact

Amber Langhart

Phone: +1 303 410 2750

Apply online