Customer Support Engineer

Pilatus is hiring a Customer Support Engineer to join our team in Broomfield, CO. For this role, we are looking for a highly specialized professional to provide engineering level support in troubleshooting complex systems and avionics relating to PC-12 and PC-24 aircraft. You will be responsible for identifying and resolving technical and operational issues and providing engineering documentation. This role requires advanced knowledge and experience with state-of-the-art general aviation aircraft and exceptional customer service. A successful person in this position will thrive in a fast-paced and dynamic environment. Take your career to the next level by joining the highly skilled team at Pilatus Business Aircraft Ltd!


Your place of work: Broomfield, USA

What you do

  • Interprets and analyzes complex systems problems, associated engineering and vendor literature, and provides advanced expertise and guidance in troubleshooting complex systems problems and in-service issues
  • Provides technical assistance over the telephone to Pilatus Service Centers and/or customers
  • Plans, coordinates, and participates in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems
  • Participates in regular exchange with and coordinate technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland
  • Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability
  • Provides support with vendor component and systems evaluations, testing, failure assessments, and investigations and provides recommendations to improve dispatch reliability
  • Writes and reviews technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval
  • Maintains all required documents to travel outside the U.S. and ability to travel on short notice
  • Participates in AOG, shift, and weekend call rotation

What you bring

  • BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities
  • 3-5 years of related experience; PC-12/PC-24 aircraft or Williams FJ44 engine preferred
  • Experience with troubleshooting complex aircraft systems on state-of-the art aircraft
  • Honeywell APEX/EPIC product experience is highly desirable
  • FAA airframe and powerplant rating and FAA inspection authorization desirable
  • Excellent customer service and interpersonal skills
  • Effective verbal, written, and phone communication and positive team participation skills
  • Experience in writing engineering documents, procedures, and technical documentation
  • Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision
  • Excellent computer skills including Microsoft Office
  • Experience in Component Control Quantum, SAP and Siemens Teamcenter Engineering desirable
  • Ability to travel both domestically and internationally
  • Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

What we offer

  • 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
  • 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
  • Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
  • 401(k) retirement plan matching up to 6%
  • Life and long-term disability insurance premiums paid in full
  • Tuition assistance available annually after the first year

Become part of the Pilatus family

  • We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
  • For impressions: Check Instagram «pilatusaircraft»
Fly with us

We look forward to your online application

Your contact

Amber Langhart

Phone: +1 303 410 2750

Apply online