Customer Service Representative Aircraft Maintenance

Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.


Your place of work: Stans, Switzerland

What you do

  • Act as a liaison between customers and Pilatus for all aircraft maintenance inquiries while monitoring open orders
  • Provide price quotes and process price/availability requests from customers
  • Build long term and trustworthy customer relationships
  • Develop and establish efficient business processes for the entire order process
  • Supervision of internal and external KPIs
  • Deputy of the team leader customer support & projects

What you bring

  • Associate or bachelor's degree or equivalent combination of education and experience in aircraft engineering / maintenance
  • Previous aviation experience in a customer-facing role
  • Solid understanding of aircraft maintenance in accordance with EASA Part-145
  • Fluent in English as well as good German and French skills
  • Effective verbal, written, and interpersonal communication skills and excellent customer service skills
  • An organized and motivated personality with a co-operative and open attitude who is able to work with minimal supervision

What we offer

  • Financial participation in the company's success
  • Flexible working hours
  • Promotion of job-related trainings
  • Good social benefits
  • Referral fees for successful employee placement
  • Discounted meals in our staff restaurant and employee discounts

Become part of the Pilatus family

  • We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
  • For impressions: Check Instagram «pilatusaircraft»
Fly with us

We look forward to your online application

Your contact

Michèle Odermatt
Human Resources Manager
Phone: +41 41 619 67 03

Apply online